Terms of Service & Privacy Policy

Last updated: April 18, 2025

1. Terms of Service

1.1 Agreement to Terms

By accessing and using Uptimately's services, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms referenced herein. If you do not agree with these terms, please do not use our services.

1.2 Services Description

Uptimately provides website and service monitoring tools to help users track the performance and availability of their online assets. Our services include uptime monitoring, response time tracking, SSL certificate monitoring, and alert notifications.

1.3 User Accounts

To use certain features of our services, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

1.4 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You shall not:

Use our services in any way that violates applicable laws or regulations
Attempt to gain unauthorized access to any part of our services
Interfere with or disrupt the integrity or performance of our services
Engage in any activity that could harm our systems or other users

1.5 Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, icons, and software, are owned by Uptimately and are protected by international copyright, trademark, and other intellectual property laws.

1.6 Limitation of Liability

To the maximum extent permitted by law, Uptimately shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, resulting from your use of our services, even if we have been advised of the possibility of such damages.

1.7 Termination

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of our services, us, or third parties, or for any other reason.

1.8 Changes to Terms

We may modify these Terms at any time. If we make changes, we will provide notice of such changes, such as by sending an email notification, providing notice through our services, or updating the "Last Updated" date at the beginning of these Terms. Your continued use of our services following notification of changes will constitute your acceptance of such changes.

2. Privacy Policy

2.1 Data Controller

Uptimately, operating from France in the European Union, is the data controller for the personal information we collect and process as described in this Privacy Policy.

2.2 Information We Collect

We collect the following types of information:

Account Information: When you register for an account, we collect your name, email address, and other contact details.
Billing Information: If you subscribe to a paid plan, we collect payment information, billing address, and transaction details.
Usage Data: We collect information about how you use our services, including log data, device information, and analytics.
Monitor Information: We collect URLs and related data for the websites and services you monitor through our platform.

2.3 How We Use Your Information

We use your information for the following purposes:

To provide and maintain our services
To process and complete transactions
To send service notifications and alerts
To respond to your inquiries and provide customer support
To improve our services and develop new features
To comply with legal obligations

2.4 Legal Basis for Processing

We process your personal information based on:

Contract: Processing necessary for the performance of our contract with you
Legitimate Interests: Processing necessary for our legitimate interests, provided those interests don't override your rights and freedoms
Consent: Processing based on your specific consent
Legal Obligation: Processing necessary to comply with our legal obligations

2.5 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

2.6 Your Rights

Under the GDPR and other applicable data protection laws, you have the following rights:

Right to access your personal information
Right to rectification of inaccurate personal information
Right to erasure of your personal information
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

2.7 International Data Transfers

We primarily process and store your information within the European Union. However, we may transfer your information to service providers and business partners outside the EU. When we do so, we ensure appropriate safeguards are in place to protect your information.

2.8 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track the activity on our services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2.9 Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

2.10 Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@uptimately.com